FAQ'S

  • General Questions:

  • How can I return my order?

    Once an order is confirmed and shipped, Valonu Dairy Farm will not accept cancellation, return or refund requests

  • How can I cancel my order?

    You cannot cancel an order once it has been placed.

  • What if my package is opened/tampered with?

    If you feel that your package was opened/tampered, please don't accept the delivery. Please raise the Refund request on the 'Ticket Panel' in 'My Account' on your dashboard. We will confirm your Refund request (ticket) via email/phone call and may process the refund of the order amount or resend the order as per your wish/convenience.

  • Which courier will deliver my item?

    We use a network of trustworthy partners based on their speed and delivery to you.

    Courier partners –

    • BLUE DART
    • DELHIVERY
    • SHREE ANJANI COURIER 
    • SHREE MARUTI COURIER
  • What is time period of delivery?

    Our Standard delivery time of Gujarat & Mumbai within 2-3 working days, Delhi, Chennai, Bangalore, Pune within 4 working days & Rest Of India within 4-5 working days.

  • How do I know my order is confirmed?

    We'll send you an email and SMS when we confirm your order. You can also check the order status on your account dashboard by login on valonudairyfarm.com

  • Is it safe to use my credit/debit card on valonudairyfarm.com?

    Yes, it is absolutely safe to use your card on valonudairyfarm.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using a visa or master credit card. It means extra security for customers, thus making online shopping safer.

  • How do I activate my account?

    As Sample Store uses some of the latest graphics designs which may not be supported in lower version of browsers

  • Can I have multiple registrations?

    Each email address and contact phone number can only be associated with valonudairyfarm.com but cannot with the same email.

  • What are the modes of payment?

    You can pay for your order on valonudairyfarm.com using the following modes of payment:

    Credit and Debit cards (Visa/Master card/Rupay)

    • Paytm Wallet
    • PhonePe Wallet
    • Google Pay Wallet
    • Net Banking
  • What is ‘My Account’? How do I update my information?
    • It is easy to update your details and view your orders any time through 'My Account'.
    • 'My Account' allows you complete control over your transactions on  https://valonudairyfarm.com/ 
    • Manage/edit your personal data like address, phone numbers, email ids Change your password Track the status of your orders.
Live Chat

Chat directly with our support team for immediate answers to your questions.

Email Us

info@valonudairyfarm.com

Reach us by email any time! We’ll do our best to respond as quickly as possible.

Call us 12 PM to 6 PM

+91 89800 03818 Talk to us directly for additional help immediate answers to your questions.